Encryption everywhere
TLS 1.2+ for all data in transit and AES-256 encryption for data at rest.
Official API only
Built directly on Meta's WhatsApp Business Cloud API — no unofficial workarounds that put your number at risk.
99.9% uptime
Redundant infrastructure across multiple availability zones with continuous monitoring.
Access controls
Role-based permissions, two-factor authentication, and SSO on Enterprise plans.
1.Infrastructure security
Chat Wings runs on leading cloud providers in ISO 27001 and SOC 2 certified data centers. Our production environment is isolated from development and staging, protected by firewalls, private networking, and continuous intrusion detection. All infrastructure changes go through peer review and automated deployment pipelines.
2.Data protection
- In transit: All traffic between your browser, our servers, and the WhatsApp Business API is encrypted with TLS 1.2 or higher.
- At rest: Databases, backups, and file storage are encrypted with AES-256.
- Isolation: Each workspace's data is logically isolated, so one customer can never see another customer's conversations.
- Backups: Encrypted backups run daily and are tested regularly for restorability.
- Deletion: When you delete data or close your account, it is removed from production systems and purged from backups within the retention window.
3.Application security
- Secure development lifecycle with mandatory code review and automated static analysis.
- Dependency scanning and timely patching of known vulnerabilities.
- Regular penetration testing by independent third-party firms.
- Rate limiting, input validation, and protection against OWASP Top 10 risks such as injection and XSS.
- Detailed audit logs of administrative and agent actions, available to workspace admins.
4.Access & authentication
- Two-factor authentication (2FA) available for all accounts and enforceable workspace-wide.
- Single sign-on (SSO/SAML) and SCIM provisioning on Enterprise plans.
- Granular role-based access control — agents see only the inboxes and tools they need.
- Internally, Chat Wings staff access customer data only when required for support, under least-privilege policies, with all access logged and reviewed.
5.Compliance & privacy
We align our practices with recognized frameworks and regulations:
| Standard | Status |
|---|---|
| SOC 2 Type II | Audited annually |
| ISO 27001 | Certified data centers |
| GDPR (EU) | Compliant — DPA available on request |
| CCPA (California) | Compliant |
| Meta WhatsApp Business policies | Official Business Solution Provider |
A signed Data Processing Agreement (DPA), sub-processor list, and security questionnaire responses are available for Enterprise customers — email chatwingsco@gmail.com.
6.Business continuity
Our platform is deployed across multiple availability zones with automatic failover. We maintain documented incident response and disaster recovery plans, test them regularly, and publish real-time availability on our status page. In the event of a security incident affecting your data, we notify impacted customers without undue delay.
7.Responsible disclosure
We welcome reports from security researchers. If you believe you've found a vulnerability in Chat Wings:
- Email chatwingsco@gmail.com with steps to reproduce.
- Give us reasonable time to investigate and fix the issue before public disclosure.
- Do not access, modify, or delete data that isn't yours during testing.
We respond to valid reports within 48 hours and recognize researchers who help keep our users safe.
8.Contact our security team
Questions about security, compliance documents, or our DPA? Write to chatwingsco@gmail.com or call +91 7906683614.